FAQ
Shipping / Returns / Jewelry Care / Eco Silver
PICK - UP POINTin Hamburg & Berlin
Zur Schmuckabholung in Hamburg & Berlin, für Eilige & um Versandkosten zu sparen, kontaktiert uns bitte via Email:
enquiries@ammmstore.com
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Payments & Safety
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All direct payment gateways adhere to the standards set by PCI-DSS, administered by the PCI Security Standards Council, a collaborative effort of brands such as Visa, MasterCard, American Express and Discover.
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Yes, I accept online payments. All payment processing and important customer information is quick, easy and secure.
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Payments from major credit card companies such as Visa, Mastercard and American Express are accepted, as well as PayPal, ApplePay, direct bank transfers and more. offered.
Shipping
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Shipping within Germany can take up to 2 - 5 working days if shipped insured via DHL, which I generally do. If you want express shipping, you can expect delivery between 1-2 days.
Shipping abroad can take up to 14 working days. Due to global supply chain challenges, delivery times may be longer than usual.
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Shipping costs may vary by region and are calculated at checkout.
Here are the full details of my shipping policy.
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Yes, I offer free shipping on large domestic orders.
Check your cart to see the current free shipping offer. Domestic orders of €50 or more are automatically delivered free of shipping costs. Within Europe from a purchase value of €100.
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Yes, I ship internationally.
Please note that free shipping does not apply to international orders and that shipping costs may vary by region.
Return & Refund
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A refund request must be made within the two-week cancellation period of the date of purchase.
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Please refer to the RETURNS page and Terms of Use to see if you are eligible for a refund.
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In general, the customer bears all shipping costs for the return and is liable for an insufficiently stamped return or if it is sent uninsured and possibly does not arrive at the seller.
